We will always treat the information you share with us with great care. We will only share your personal data with your guide and our insurers. We will never share your personal data with anyone else, ever.
This includes any information you share with us on our website, via email, over the phone or in person.
What personal data do we collect?
To take you on adventures and to keep you safe we need some personal data. This includes name, email, date of birth, gender, address, phone number, emergency contact, passport number, travel insurance details and heath declaration.
How do we collect your personal data?
When you create an account on our website we store your name and email. When you make a booking we will ask for further information. This will be via email or over the phone. We use Stripe for secure online payments and do not store your card details.
How do we use your personal data?
To comply with the The Package Travel, Package Tours Regulations 1992 and to protect your booking, we are legally obliged to give your name to our financial failure insurance provider Towergate Insurance Limited. We need your contact details to keep you informed about your adventure and future adventures which may interest you. Your personal data will also be shared confidentially with your guide at the start of your trip. In the event of an emergency we need to know your passport number, health declaration, insurance details etc.
What are your rights in relation to your personal data?
For full information about your rights see the Information Commissioner's Office. When we receive a request to amend or delete your personal data we will respond immediately. We recognise how important this is to you.
If you have any concerns about the personal data we hold about you please contact us.
Updated 25th May 2018