Terms & Conditions
1.1 The Company or‘we’ refers to inversion travel limited (registered number 11007435), 70 Royal Hill, London SE10 8RF.
1.2 The Client or‘you’ refers to the individual who has made a booking with The Company. You confirm that you have authority to sign onbehalf of all other people within your group, for whom you will be responsiblefor in accordance with these Terms and Conditions.
2.1 The Adventure refersto an organised itinerary asadvertised on this website. It mayinclude some or all the following components: accommodation, activity,transfers, specialist equipment rental. Fulldetails are listed in the What’s Included section of the Adventure webpage.
2.2 The Guide refersto the individual on the ground with overall responsibility for the Clientduring the Adventure.
2.3 The Trip refers tothe specific dates that the Client has booked.
2.4 The Start Daterefers to the first date of the Trip.
2.5 The Contractrefers to these Terms and Conditions, the Client’s booking and the Adventureitinerary.
3.1 To make a booking for an Adventure the Client must completean online booking form and submit a deposit as described on the Adventure webpage.
3.2 The Contract between the Company and the Client will come toeffect and be binding on both parties with effect from the date thatnotification of the acceptance of the deposit has been sent by the Company tothe Client.
3.3 We reserve the right for whatsoever reason to return thedeposit to you and refuse acceptance of your application for booking at anytime, including after the commencement of the Trip, subject to as otherwiseexpressly provided within these Terms and Conditions.
4.1 The Client will pay the balance of the adventure cost no lessthan 45 days before the Start Date. If the booking is made less than 45 daysbefore the relevant Start Date the Client must pay the adventure cost in fullon booking.
4.2 In the case of international payments the Client will ensurethat the full GBP Sterling amount is received by the Company after all bankcharges and any interest rate fluctuations have been levied.
4.3 If the balance of the monies due from the Client to theCompany is not paid 45 days prior to the Start Date, we will treat the Contractas cancelled by the Client and retain the deposit.
5 Cancellation by the Client
5.2 Deposits are non-refundable.
5.3 All cancellations must be in writing and be made by the person who submitted the booking form.
5.4 We recognise that in certain circumstances client cancellation is unavoidable. We do not offer a fixed schedule of refunds because the payment schedule to our suppliers is different for each Trip. If possible, we will offer a refund or partial refund at the discretion of the Company. No refund will be available after 45 days prior to the Start Date.
5.5 We will transfer a booking free of charge to new individual. However, the Client assumes responsibility for any associated costs relating to this transfer.
5.6 After the Start Date no refund for any unused portion or part of the tour or services to be provided will be given. If the Client of their own volition makes any alteration to or departs from, any portion of part of the Trip, such alteration or departure will be entirely at the Client’s expense and liability and the Client will forthwith communicate in writing the reason for leaving to the Guide.
6 Cancellation by the Company
6.1 The Company reserves the right to cancel the Client’s Trip,however, the Company will normally not do so unless forced to do so by virtueof unforeseen circumstances such as flight cancellations, civil or politicalunrest or ‘force majeure’ or on group tours where minimum numbers have not beenreached, or other matters it could not foresee or prevent.
6.2 In the event of cancellation caused by unforeseen oruncontrollable circumstances such as flight cancellations, civil or political unrest,‘force majeure’, or human or manmade disaster, the Company will endeavour toreimburse any monies that it can retrieve from its suppliers.
6.3 In the event of cancellation caused by a group not reachingminimum numbers (an amount which will be determined by The Company), then theCompany shall notify the Client not less than 45 days prior to departure thatthe minimum numbers have not enrolled and the tour is cancelled, in which casewe will offer you an alternative Trip of an equivalent or lesser price. If thisis not acceptable, the payments made to the Company in respect of the Trip shallbe reimbursed. The Client may upgrade to a more expensive Adventure ifavailable, subject to the Client paying the difference in cost.
6.4 In the event of any cancellation, the Company will not acceptliability for any consequential expenses that the Client may incur as a resultof cancellation or for any other loss or damage howsoever caused arising out ofcancellation. In all cases it is up to the Client to have suitable insurance tocover any additional losses not covered by the Company’s policy ofreimbursement due to cancellation and to have booked flights that aresufficiently flexible to accommodate change/cancellation.
7 Passports & Visas
7.1 Passports, visas etc. are entirely your responsibility andmust be arranged prior to departure. Wetake no responsibility for cancellation of your trip in the event that you arenot allowed to fly, or continue your Trip. If you are unable to travel due tonot being able to obtain (or not having) the appropriate visa we reserve theright to retain the cost of the trip.
7.2 You must ensure you are medically fit to travel andparticipate in the tour. We accept no responsibility for any losses you incuror any element of the tour that you are unable to participate in, on account ofyour health or fitness. It is your responsibility to ensure that you researchyour intended destination(s) and activity/(ies) to determine whether you areable to participate and that you are at the required fitness level to undertakethe Trip.
8 Foreign and Commonwealth Office Advice
8.1 The Client acknowledges that they are responsible to makethemselves aware through Foreign Office advice, State Department warnings and anyother sources available to them in regard to the safety of the countries andareas in which they will be travelling and to make their decisions accordingly.
8.2 Whilst we will do our best to inform clients of relevantchanges to the FCO Travel Advice (www.fco.gov.uk), it is up to the Client, andnot the Company, to know what the FCO travel advice to a certain country, orregion of a country, is and to be adequately insured to travel there. TheCompany accepts no liability if the Client a) chooses to cancel a bookingbecause of FCO advice or b) is not adequately insured to travel.
9 Changes by the Company
9.1 It is unlikely that the Company will have to make any changesto our published itineraries, but the arrangements are planned many months inadvance. Occasionally changes may occur without prior notice for reasons overwhich we have no control. The Company reserves the right to make changeswithout prior notice at any time, both before and during the tour. It is agreedthat a published itinerary constitutes only an indication of what the tour isplanned to accomplish and is not to constitute a contractual obligation on thepart of the Company.
9.2 The Client agrees that the nature of the tours offered by theCompany require a degree of flexibility and that the contents and timings ofthe Trip (including the arrival time at the Trip’s destination, changes inroute or method of transport) may be materially and consequentially effected asa result of ‘force majeure’, weather, local political conditions, man-made ornatural disasters (including landslides, quakes and severe flooding), strikes,entry or border difficulties, mechanical breakdowns, flight cancellations,sickness or other unforeseen circumstances. You agree to accept thisflexibility and to accept that we cannot be held responsible for delays andalterations in the schedule, or for expenses incurred as result of any delay oralterations arising from any such circumstances over which we have no control.
9.3 When a major change becomes necessary before the tourdeparture notification of such alterations will be sent to the client’s lastknown address (email or postal) as soon as the Company becomes aware. TheCompany will in its sole and absolute discretion (acting reasonably) decidewhat constitutes a major change of itinerary, and the Client agrees to acceptthe same.
9.4 If a major change to an itinerary is necessary prior tocommencement of the tour – including a date change – the Client will have thechoice of either accepting the change of arrangements, taking another availableTrip from the Company, or cancelling the Trip and receiving a full refundprovided that the major change is not due to flight cancellations, civil orpolitical unrest or ‘force majeure’ or any other reason beyond the control ofCompany, and provided they do so within 21 days of notification.
9.5 The Company reserves the right to alter itineraries afterdeparture, without refund if it is believed by the Company to be in theinterest of the Client to do so. If an itinerary has to be changed during a Trip,the Company will decide the new itinerary. The Company should in its sole andabsolute discretion decide what constitutes a major change of itinerary (andthe Client agrees to accept the same). Should a Client choose not to participatein the revised itinerary and cancel the tour, reasonable help will be given tofacilitate their return to the place of origin of travel, but no refund orcompensation will be payable in respect of any unused hotel accommodation orany other services on a Trip.
10 Company and Client Responsibility
10.1 The Client’s booking is accepted on the understanding thatthey realise the potential risks and hazards that can be involved on Adventuresof the kind provided including injury, loss or damage to property, discomfortand inconvenience. The Client also accepts that they may travel to remote areaswhere possible problems may include: forces of nature, terrorism, civil unrest,war and accidents. The Client also accepts any risks associated with altitude,illness, disease and physical exertion knowing that access to evacuation and/orsuitable medical supplies and support may not always be available and is likelyto take a considerable amount of time and use wilderness extraction techniques.
10.2 Mode of Transport: For each Trip the Company will uselocally arranged transport including jeeps, coaches, trains, buses, river craftor helicopters as shown in the specific Trip itinerary.
10.3 The Client agrees that the obligation of the Company to theClient is to use reasonable skill and care to select competent, independentsub-contractors to provide reasonable transport given local conditions and anyother services related to the Trip and to exercise reasonable care in selectingsuch suppliers.
10.4 The Client’s booking is accepted on the understanding thatsafety standards in the developing world and other countries are not the sameas in the UK and facilities such as vehicle safety belts are often notavailable.
10.5 Accommodation: We take reasonable care to provideinteresting and safe accommodation; however the Client’s booking is accepted onthe Client’s acceptance that safety standards in the developing world and othercountries are not the same as in the UK and facilities such as fire escapes areoften not available, as they are not required by the local standard.
10.6 The Company does not accept liability for compensationshould there be no fault on the part of the Company or its suppliers and thereason for the improper performance of the Trip arrangements was either theClient’s fault, the actions of someone unconnected with the Trip arrangementsor could not have been foreseen or avoided by the Company or its suppliers evenif all due care had been exercised. Where the Client does suffer personalinjury or death as a result of an activity forming part of the tourarrangements booked with the Company, the same conditions shall apply.
11 Limitation of Liability
11.1 Our responsibility does not start until you meet the groupat the designated start point overseas; usually the airport in the city at thestart of the Trip. We are not responsible for any additional expenses incurredby you in getting to the meeting point.
12 Travel Insurance
12.1 The Client will effect and maintain sufficient and appropriatecancellation, curtailment, medical expenses and third party liability insurancein respect of the Client and dependent relatives, and insurance to cover lossof, damage to or theft of the Client’s baggage, no later than the date on whichthe balance payment is due. The Trip is a journey of a hazardous nature and theClient must be satisfied that such insurance fully covers all personalrequirements including medical expenses, repatriation, helicopter rescue andair ambulance in the event of accident or illness.
12.2 The insurance policy and the receipt of premiums paid thereunder will be produced to the Company prior to departure and to the Guide onday one of the tour. If you join the Trip without adequate insurance you maynot be allowed to continue, with no right to refund. If circumstances give riseto a claim the Client will forthwith pursue his remedies under suchpolicy/(ies).
12.3 The Client will also produce to the Company prior todeparture the details of the name, address and telephone numbers of their nextof kin or persons to be notified in the event of an emergency.
12.4 The insurance cover should extend for the planned durationof the Trip and at least an additional day.
13 Acceptance of Risk
13.1 The Client acknowledges that there is a significant elementof personal risk in participating in the Trip. The Client accepts and consentsto the personal risks inherent in the implementation of this Contract, andaccepts the limitations of the Company’s liability set out herein as being reasonable.The Company reserves the right at any time to require the Client to produce adoctor’s certificate certifying that the Client is fit to participate in the Trip.
14 Release and waiver of Liability, Assumption of Risk andIndemnity Agreement
14.1 In consideration of participating in the Trip, the Clientrepresents that they understand the nature of this Trip and that they are ingood health and in proper physical condition to participate in such a Trip. TheClient acknowledge that if I believe event conditions are unsafe they willimmediately discontinue participation in the Trip.
14.2 The Client fully understands that this Trip involves risk of serious injury, which may becaused by their own actions or inactions, those of others participating, theconditions in which the event takes place, or the negligence of the “Release’s”named below; and that there may be other risks either not known or not readilyforeseeable at this time and they fully accept and assume all such risks andall responsibility for losses, costs and damages they incur as a result oftheir participation in the Trip.
14.3 The Client hereby release, discharge and covenant not to sueThe Company, its respective administrators, directors, agents, officers,volunteers and employees, other participants, any sponsors, advertisers, (eachconsidered one of the “RELEASEES’ herein) from all liability, claims, demands,losses or damages on their account caused or alleged to be caused in whole orin part by the negligence of the “release’s” or otherwise, including negligentrescue operations and they further agree that if, despite this release, waiverof liability and assumption of risk they, or anyone on their behalf, makes aclaim against any of the Release’s they will indemnify, save and hold harmlesseach of the Release’s from any loss, liability, damage or cost, if any, whichmay incur as the result of such claim.
14.4 The Client has read this RELEASE AND WAIVER OF LIABILITY,ASSUMPTION OF RISK AND INDEMNITY AGREEMENT and understands that they have givenup substantial rights by signing it and have signed it freely and without anyinducement or assurance of any nature and intend it to be a complete andunconditional release of all liability to the greatest extent allowed by lawand agree that if any portion of this agreement is held to be invalid thebalance, notwithstanding, shall continue in full force and effect.
15.1 The Company will appoint the Guide(s) who will represent theCompany. The identity of the Guide(s) shall be communicated to the Clientorally forthwith upon the first meeting of the commencement of the Trip, andthat by continuing on the Trip, the Company and the Guide(s) shall be free toassume that the Client is fully aware of the Guide(s) identity and shall acceptall instructions given and requests made by the same which in the Guide(s)’sole and absolute discretion are necessary or appropriate in pursuance of the Trip.The Client agrees to accept the decisions of the Guide who shall have absolutediscretion and authority to secure implementation of the Company’s obligationsunder the Contract.
15.2 If your physical condition or behaviour is such as to affectthe well-being of yourself or other members of the group, and/or if you arebeing obstinate or in any way, in a Guide’s sole and absolute opinion,affecting or potentially affecting another Client’s enjoyment of the Trip, youmay be asked to leave the Trip without any right to refund.
16 Compliance with Legislation
16.1 The Client will comply at their expense and their liabilitywith all legislation, visa requirements and immigration, customs and foreignexchange regulations of the countries visited. Should there be any failure tocomply or any contravention by the Client of such laws, requirements orregulations, subject to the provisions of these Terms and Conditions, theCompany shall have the right to require the Client to leave the Trip withoutrecourse to refund or other compensation.
17.1 We will always endeavour to resolve a complaint as itarises. In order to do this we need to be made aware of the complaint. TheClient agrees to the following procedure:
17.2 The Client will ensure at the earliest opportunity anyperceived failure in the performance, or improper performance in the Contract,whether by the Company or its suppliers, is communicated to the Company’sGuide. The Company and the Client willthen make prompt efforts to resolve the complaint.
17.3 The Client agrees to give written details of any unresolvedserious complaint to the Guide.
17.4 In the event that the complaint remains unresolved then the Clientagrees to set out their complaint in writing to the Company within 7 days ofcompletion of the Trip.
17.5 The Client agrees that these provisions are reasonable andthat any failure by the Client to comply with them will, at the Companiesdiscretion, exclude any rights arising out of the Contract.
18 Travel Regulation Insolvency Protection
18.1 inversion travel limited is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with '' The Package Travel and Linked Travel Arrangements Regulations 2018'' all passengers booking with inversion travel limited are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of inversion travel limited. This insurance has been arranged by Towergate Chapman Stevens through Zurich Insurance PLC.
18.2 In the unlikely event of Insolvency, you must Inform Towergate Chapman Stevens immediately on +44 (0) 1932 334140 or by email at firstname.lastname@example.org . Please ensure you retain the booking confirmation as evidence of cover and value.
18.3 Policy exclusions: This policy will not cover any monies paid for Travel Insurance or any claim relating to Air Flights. If you have booked flights as part of your travel, you should ensure that the company with which you booked the flights has the appropriate CAA/ATOL bonds in place.
19 General Conditions
19.1 No person, save with the express permission in writing of aDirector of the Company, has the authority or is empowered to waive or vary anyof the Contract.
19.2 The Client acknowledges that prior to Contract they havebeen given general information on passport and visa requirements for the tourand of the health formalities required, and knows of no reason that would causethe client to be unable to comply with these requirements.
19.3 The invalidity, illegality or unenforceability of any clausewithin these Terms and Conditions shall not affect the continuation in force ofthe remainder of these terms.
19.4 The Contract shall be construed in accordance with Englishlaw and the parties irrevocably submit to the exclusive jurisdiction of theEnglish Courts to settle any disputes, which may arise out of or in connectionwith the Contract.